Job Title:
ReStore Manager

Job Title:
Director, Metro ReStores

 


Job purpose

Generate revenue, meet budgets and maintain profitability objectives in support of affiliate operations through the acquisition, management, and marketing of ReStore products.   Create positive visibility and face of Habitat in the local community, presenting the mission and scope of Habitat for Humanity International and its Affiliates.

Implements and drives programs for donation.  Provides sustained Network development to expand the scope of Habitat ReStore activities and develop long-term, collaborative relationships with community based Trade/Business Groups, churches, donors and others to secure donations and raise awareness of local affiliate mission in the community. Operations management, including:  consistent, safe and positive development of Associates and assets in order to provide a high quality Donor to customer experience.

Duties and responsibilities

Operational

  • Drive donations, sales and profits of the ReStore to further the local affiliate mission.
  • Demonstrate and train staff in outstanding service to customers, donors, volunteers and others.
  • Establish and maintain relationships with potential and existing donors, including individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.
  • Understand and communicate to all Associate positions the Key Performance Metrics for all ReStore operations and how they relate/contribute to positive customer experience and high quality operations.
  • Ensure ReStore is adequately staffed and operated by Associates with knowledge, skills, abilities and leadership to accomplish assigned tasks.
  • Ensure all personnel understand and can effectively communicate HFH mission to members of the public.
  • Effectively manage Habitat ReStore assets to ensure safety of employees, volunteers, customers and others, ensuring that licenses and other required information are maintained properly for government bodies and others as appropriate.

Public Relations, Marketing and Advertising

  • Participate in developing and implementing a Public Relations Plan to work with local organizations and media to further the mission of Habitat ReStore and local affiliate.
  • Participate in developing, rolling out and measuring marketing and advertising programs to increase donations, sales and volunteer participation.
  • Develop and present proposals to the Metro ReStore Director for direct approval or support for presentation to the Board.

Staff & Volunteer Management

  • Hire, train and manage ReStore Associates in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood an adhered to.
  • Evaluate, recognize and reward staff performance.  Work with designated affiliate functions, when required, to address violations of policy including safety, poor job performance or misconduct in a timely and appropriate manner.  Properly document incidents, and develop corrective actions.  Resolve situations involving volunteers in consultation with the volunteer coordinator and the Executive Director when required.

Finance and Administration

  • Implement and monitor systems for daily cash transactions and deposits.
  • Provide accurate accounting records of revenues and expenses as required or requested.
  • Approve employee recording of time worked.
  • Approve, ensure accurate coding and submit payable invoices on a timely basis.  Communicate questionable invoices to AP and ensure expenditures are held within acceptable limits.
  • Work in conjunction with the Director and Finance to develop annual operating budgets and recommend capital expenditures.

Reporting and Communications

  • Provide reports of designated activities including but not limited to: sales, expenses, outreach activities and other areas of interest to their immediate supervisor.
  • Information, work and safety practices are reinforced with Associates and others who will be in the facility and property.
  • Keep Director informed appropriately and timely of operational and financial matters.

Qualifications

  • High school diploma required, BA preferred.
  • A minimum of 5 years responsible leadership, directing successful teams and accountable for meeting objectives.
  • Solid application of interpersonal and communications skills, internally and externally, with groups and individuals.
  • Demonstrated ability in training, managing, leading and developing Associates in a consistent, positive and safety conscious manner.
  • Basic computer skills, including spreadsheets, word processing, presentations and email.
  • A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.

Working conditions

Bulk of time will be spent standing, walking and otherwise assisting customers.

Physical requirements

Ability to safely lift and position up to 50 pounds.  Job could entail occasional bending, kneeling and reaching, often in awkward or tiring positions.

Direct reports

Store associates and volunteers.